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Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Cannabis and the Workplace
$99.00In this course, you are going to learn about cannabis, its effects on the individual, and the potential impact in the workplace. You will consider medical cannabis, the rights and obligations of employees and employers, and the intervention process as you deal proactively by having a comprehensive drug and alcohol policy. -
Microsoft Excel Online: Organizing Worksheet Data with Tables and Charts
$99.00In this course you will learn how to create and modify tables and charts. -
Microsoft Teams: Getting Started
$99.00In this course you will learn how to, describe what Microsoft Teams is all about, use channels and post messages, and get help in Teams. -
Developing a Safety Procedures Manual
$99.00This course helps you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart. Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids. -
Design Thinking: An Introduction
$99.00This course is designed to get you started using design thinking to solve problems more creatively. You will better understand problems from the customer's perspective as you apply different brainstorming techniques to identify innovative ideas. You will be able to use effective design research through use of prototypes and testing to test your ideas and keep your design ideas moving forward. Upon completion you will be ready to take on your next project using a design thinking process.
