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Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft Excel Online: Adding Pictures and Shapes
$99.00In this course you will learn how to insert pictures and shapes, and format shapes. -
Microsoft PowerPoint Online: Developing a PowerPoint Presentation
$99.00In this course you will learn how to build a presentation, edit text and objects, and format text and paragraphs. -
Conducting Effective Performance Reviews
$99.00This in-depth course will cover the entire performance management process, various types of performance reviews, goal setting, feedback strategies, coaching tips, techniques for handling performance problems, and ways to maintain performance. -
The Minute Taker’s Workshop
$99.00Youll begin this course by learning what a minute-taker does and what skills they should have. Then, youll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book. -
Microsoft Excel Online: Using Pivot-Tables
$99.00In this course you will learn how to insert PivotTables, work with PivotTable data, and sort and filter PivotTable data.
