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Critical Elements of Customer Service
$99.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Microsoft Excel Online: Formatting a Worksheet
$99.00In this course you will learn how to format text and cells, align cell contents, use Find & Select tools, and apply conditional formatting. -
Microsoft Excel Online: Organizing Worksheet Data with Tables and Charts
$99.00In this course you will learn how to create and modify tables and charts. -
Team Building: Developing High Performance Teams
$99.00After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensens five stages of team development, and Glenn Parkers 12 characteristics of effective teams to develop high-performance teams. You will also complete the Velsoft team player type assessment to help you identify how you behave in a team and how you can connect with others. -
Selling Smarter
$99.00In this course, you will learn why consultative and customer-focused selling are so important. Youll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Anger Management: Understanding Anger
$99.00This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies.
