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Managing Difficult Conversations
$99.00This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). Youll also learn how to speak persuasively, ask good questions, and listen actively. -
Introduction to E-Mail Marketing
$99.00In this course, you will receive an in-depth introduction to e-mail marketing. Once you have completed this course, you will be ready to plan, create, and deliver e-mail marketing campaigns that build relationships with customers and get results. -
Human Resources Training: HR for the Non-HR Manager
$99.00This course will introduce you to basic human resource functions, including hiring, orientation, training, performance management, diversity, privacy, and disciplinary issues. -
Telemarketing: Using the Telephone as a Sales Tool
$99.00In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. Youll also learn how telemarketing can add to your sales strategy. -
Employee Dispute Resolution: Mediation through Peer Review
$99.00In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision. -
Networking for Success
$99.00In this course, you will learn how to identify opportunities, create a positive first impression, develop a memorable intro, start conversations, shake hands well, handle business cards, manage sticky situations, follow up with others, and organize your network. Youll also learn how to network in online spaces, such as LinkedIn, Twitter, and Facebook. -
Risk Management
$99.00In this course, you will learn about the seven Rs and four Ts that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Microsoft Teams: Customizing Channels
$99.00In this course you will learn how to customize channels, and add tabs and connectors to a channel. -
Disability Awareness: Working with People with Disabilities
$99.00This course will assist with welcoming people with disabilities into workplaces, learning how to Interact with people with disabilities, identify and overcome barriers in the workplace, use respectful, appropriate, acceptable language in any circumstance, understand appropriate interaction during the hiring and interviewing process, and understand what job accommodation is and how it applies in a workplace.
