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Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Lean Process Improvement
$99.00This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods. -
Microsoft OneNote Online: Working with Notes, Part One
$99.00In this course you will learn how to use formatting tools, and add images, tables, and other elements to a notebook. -
Microsoft Teams: Using Other Communication Tools
$99.00In this course you will learn how to use chat, and manage meetings and files. -
Microsoft Excel Online: Organizing Worksheet Data with Tables and Charts
$99.00In this course you will learn how to create and modify tables and charts.
