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Critical Elements of Customer Service
$99.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Crisis Management
$99.00To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis. -
Microsoft Excel Online: Using Pivot-Tables
$99.00In this course you will learn how to insert PivotTables, work with PivotTable data, and sort and filter PivotTable data. -
Developing a High Reliability Organization
$99.00You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles. -
Introduction to HTML and CSS Coding Part 2: Responsive Web Design
$99.00In this course, you will learn how to use flexible layouts, media queries, and flexible media. -
Microsoft Excel Online: Finalizing Workbooks
$99.00In this course you will learn how to use comments, manage worksheets, and change view options. -
Windows 10: May 2019 Update: Windows Settings and Storage
$99.00In this course you will learn how to use the updated Settings app, and use the updated Storage settings. -
Microsoft OneNote Online: Finalizing a Notebook
$99.00In this course you will learn how to use proofing tools, share and collaborate on notebooks, and work with notebook versions.
