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Balanced Scorecard Basics
$99.00You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organizations mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. -
Tough Topics: Talking to Employees about Personal Hygiene
$99.00This course has two major themes. First, well give you a customizable framework for having tough conversations. Then, well look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. -
Communication Strategies
$99.00This course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness. -
Business Process Management
$99.00To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered. -
Microsoft Sway: Graphics and Design
$99.00In this course you will learn how to work with images, customize image display, and set design options. -
Survival Skills for the New Trainer
$99.00In this course, you will learn the basic skills that every trainer must have. This includes dressing appropriately, being assertive, being genuine, communicating well, connecting with people, handling difficult participants, and a desire to learn. At the end of the course, youll review a list of dos and donts and consider your next steps. -
Workplace Ergonomics: Injury Prevention Through Ergonomics
$99.00In this course, you will learn how to identify, assess, and resolve ergonomic issues. You will also learn about basic ergonomic principles for sitting, standing, lifting, transporting items, and using tools. Ergonomic environments and workstations will also be covered.
